About LEH Strategic Partners
LEH Strategic Partners leverages over 30 years executive leadership experience leading, building and growing the brands of noted corporations in financial services, insurance, managed care and telecommunications. We are experts in operations, planning, strategy and people management of large multi generational workforces. Our focus is on bringing operations excellence principles to small and medium sized companies who desire to improve their relationship and satisfaction/loyalty with customers while offering relevant solutions and channels that meet their needs based on proven multi channel operations practices and technology.
Leonard "Len" Hambrick, Owner and CEO
Len has over 30 years experience leading, building and growing the brands of noted corporations in financial services, insurance, managed care and telecommunications. Expert in operations, planning, strategy and people manager of multi generational workforces. Specialties in operating and leading large teams (3500+). He has extensive and highly successful operations executive experience with highly successful multi-industry (Retirement Operations, Insurance, Retail Banking, Managed Care and Telecommunications) B2B and B2C executive leadership and large team operations experience with highly transferable skills. He has served a high impact executive experience withrenowned companies Voya, USAA, UnitedHealth Group and AT&T.
Len led USAA’s national contact center operations (8,000 employees), through various leadership assignments, to be among the top Insurance and Banking customer care companies in America by winning J.D. Power and Associates Customer Champion Award (2011 & 2012) with multiple industry awards and recognition. He is a highly regarded mentor, coach and leader of diverse teams with world class (Top Quartile) Gallup employee satisfaction and morale scores.
He has expert ability to lead national large scale, complex day-to-day operations for internal and outsourced (onshore/offshore) service operations across diverse geographic locations with multigenerational employees. He is an expert in leveraging customer contact processes, continuous improvement concepts, customer facing technology, client management, sales, customer experience strategy and multichannel operations to facilitate customer growth, superb service, revenue growth and cost management (over $450M saved during past 8 years across multiple industries). He is highly skilled in client management and sales functions for a variety of customers (large, medium and small) across multiple industries.
Len holds a Master of Science degree in Public Management from Carnegie Mellon University where he was an Alfred P. Sloan Graduate Fellow. He also holds a Bachelor of Science degree in Management from Jackson State University. He is a nationally regarded operations leader with leadership participation on several select and influential customer experience industry boards (ICMI and CIAC) for operations and member experience. He holds a Finra Series 6 securities license to sale and service Retirement (401k, mutual funds and annuities) products.